Are you Really Locked In?
Nope! That wouldn't be cool. You're free to leave when you need to, but the clock is still ticking!
When Should I arrive?
Please arrive 15 - 20 minutes before the start of your reservation.
Where are you located?
We're located at 59 Elm Street in New Haven Connecticut. BUT you should enter the building from the back entrance at 226 Orange St. When you get to the building, press the Elm City Buzzer or give a call to be buzzed in.
What Happens if i'm late?
Think of this like a movie, the show is happening with or without you. If you're more than 15 minutes late we'll either have to deduct time from your 60 minute window or let your team start without you.
Do you Offer Refunds?
We do! If your booking is cancelled/changed:
More than 48 hours prior to your booking: Full refund issued
24-48 hours prior to your booking: Elm City Escape credit for a game at another date.
Less than 24 hours before your booking: No refund given
How long will the gAME LAST?
You’ll have 60 minutes inside each experience, but your entire time with us will be around 90 minutes. The remainder of your time will be spent going over rules, taking a group photo, and either celebrating your victory or commiserating your loss.
How Much do tickets cost?
$26 for standard admission, $22 for Students and Seniors. One member of your party must have ID to validate the discount when you arrive.
Where do I get Tickets?
Can I buy gift Cards?
What should i bring?
Your brain and your enthusiasm! Our games require no special knowledge or physical strength!
Who will be in the room with me?
That all depends on you! Either way, book HERE!
If you purchase 4 or more tickets on a weekday, your booking will be private and you will only play with the members of your party.
On the weekends, bookings are public, meaning that if you book fewer than 8 spots, you may have other people playing the game with you. Think of it as an opportunity to make new friends!
Who are your games suited for?
Anyone over the age of 12. Anyone under 18 will need a parent or guardian to sign our waiver. If anyone under the age of 16 is playing, we require that you make a private booking (available on weekdays) or book the entire room to make sure everyone has the best experience possible.
Can you accommodate my request?
Probably! Email, call us, or mention it in your booking request and we will do our best to accommodate what you need. We are happy to accommodate mobility challenges if needed. Just let us know and we'll do whatever we can to help!
Can i book your space for my event?
WHAT IF SOMEONE ARRIVES UNDER THE INFLUENCE?
We cannot allow anyone under the influence to participate in our games. If you plan to consume alcohol as part of your escape room experience, please do so after the game, not before. We believe it is better to have your brain 100% functional in order to solve all the puzzles and make your best effort to escape! Permitting anyone under the influence within the room could cause damage to the room, to yourself or others, or cause an adverse affect on others enjoying their experience.